Payment and delivery
The payment can be made in cash in the VIRMER central office or via bank account transfer. The company provides all the necessary documents necessary for a corporate or government entities.
The equipment is possible to purchase by request.
Purchase to order
The Customer transfers 50% prepayment of total amount to the company. The balance payment must be paid before goods are shipped from the Seller’s warehouse. After receiving payment and checking equipment it's available for delivery.
Delivery terms
When purchasing by request delivery takes 60 days, given the time of delivery in Europe. Delivery is carried out by transport of a logistics company or pickup.
Delivery cost depends on equipment’s gross weight and dimensions.
Customer pickup
Warehouses:
Dosseldorf
Return and Warranty
Properly quality technically sophisticated equipment such as CNC laser machines, metal cutting machines, metal and nonmetal engravers, laser markers cannot be returned. The provided warranty period for all types of laser equipment is 1 year.
The extended warranty period is applied for Laser equipment of some suppliers.
The warranty doesn’t apply to consumables, including those that are sold with CNC laser machines.
If the CNC machine has failed which was provided by our company (NOT consumables, but the equipment) we will definitely help you restore its operability.
You can contact an Virmer Technical support or your appointed manager for the repair of laser equipment.
Сontact us:
- Тelephone: +31616085518
- E-mail: info@virmer.com
The repair time depends on the extent of the breakage. But we will certainly try to fix it for a short time.
Before shipping, our company carefully checks operability the laser CNC machines. After that, we are sure that the equipment works properly and meets performance requirements, we send it back to you.
In case, you received an inadequate quality CNC laser machine, you can return it. After our specialists have verified the equipment malfunction.
The customer pays for the delivery costs for the return of equipment of inadequate quality.
We accept inadequate quality CNC laser machines for an evaluation quality at our warehouse:
Dosseldorf